Abuse of the red exclamation point
I have a few office-related pet peeves, like use of the term "ramp up," and people who do the drop-by when they have a task for you, when emailing it would've been more efficient.
Ok, my list is growing a mile long as I type. But one of my biggest pet peeves, and the one I want to mention today, is abuse of the red exclamation point that marks an email "urgent" in Outlook.
I use the "urgent" symbol in very few instances. Usually, it means my web site is dead or dying. It might mean that someone is on fire. That's really about it.
There seems to be some formula at work for predicting the likelihood of an "urgent" abuser. Like, if they use it more than twice in a week, it signals a developing habit of early and often use. I correspond with a vendor who's escalated her use to the point where she uses it when she re-sends or correctsemails, rather than just saying "disregard the last email." At least, that's the only sense I can make out of her pattern.
And then there are some of my favorite clients, for whom no response can be soon enough (that is, until you ask them to do something in return). I have one whose default email setting is on exclamation point. In fact, I would like to buy her some notecards with red exclamation points decorating them, so she could extend her harrassment to snail mail. It could become her signature style.
Just one more example. We seem to give away a lot of old office furniture where I work--lab tables from the 50s, chalkboards, squeaky old chairs with springs that poke you in the butt. I guess it's good we have the $$ to upgrade. Some people mark their furniture giveaway emails and the inevitable "test tube caddy has been claimed" follow-up message as urgent.
I see this as a symptom of the growing problem with people just disregarding email. For the moment, we've escalated the message as far as it will go.
